Terms of Service

Couple is an online dating and social platform operated by Couple, Inc., a Delaware corporation (“Couple,” “we,” “us,” or “our”), located at 25 Mountainview Blvd STE 206, Basking Ridge, NJ 07920, USA. These Terms of Service (“Terms”) govern your access to and use of the Couple platform, including our website, mobile applications, and all related services (collectively, the “Service”).

These Terms constitute a binding legal agreement between you and Couple. By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.

We reserve the right to update these Terms at any time. If we make material changes, we will notify you when you next use the Service. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, your only option is to delete your account.

You must be at least 18 years old to use Couple. By using the Service, you represent and warrant that you are 18 years of age or older. We do not knowingly collect or maintain information from anyone under 18. If we become aware that a user is under 18, we will terminate their account immediately.

By using the Service, you also represent and warrant that you are not required to register as a sex offender with any government entity.

You are responsible for maintaining the confidentiality of your account credentials. Please keep your password secure and log out at the end of each session. You are solely responsible for all activity that occurs under your account.

Account sharing is not permitted. Each account may only be used by one individual.

You may not use Couple for any commercial purpose, including to advertise products or services to other users. Companies and other organizations may not use Couple without our express prior written approval.

We reserve the right to terminate accounts that are inactive for an extended period of time, or for any other reason at our sole discretion, with or without notice.

Couple offers the following plans:

By subscribing to the All-In Plan or the Wingman Plan, you authorize Couple to automatically charge your payment method at the end of each three-month billing period until you cancel. The charge amount and renewal date will be disclosed to you at the time of purchase and in renewal reminder communications.

You will receive renewal reminder communications before each automatic renewal. For California subscribers, Couple will send an annual reminder via email disclosing the plan name, billing frequency, charge amount, and cancellation instructions, as required by California’s Automatic Renewal Law. For Delaware subscribers, Couple will provide advance renewal notice when your subscription extends beyond 12 months from your original sign-up date. All renewal reminders will include cancellation instructions and a direct link to cancel online.

All fees are charged in US dollars.

You may cancel your subscription at any time by visiting the Account page in your profile menu and following the cancellation instructions. Cancellation is effective at the end of your current billing period. You will retain full access to all plan features until that date, after which your subscription will not renew.

Single Event Ticket purchases are not subject to cancellation or refund once purchased.

Notwithstanding the general non-refundable nature of subscription fees, the following cancellation rights apply where required by law:

California subscribers

Pursuant to California Civil Code Section 1694.1, you have the right to cancel your subscription without penalty until midnight of the third business day after the date you subscribed. To cancel within this period, email support@team.couple.com from the email address associated with your account. All amounts paid will be refunded within 10 days of receipt of your cancellation notice.

New York subscribers

Pursuant to New York General Business Law Section 394-c, you have the right to cancel your subscription without a cancellation fee within three business days after the date of your contract. To cancel within this period, email support@team.couple.com. All payments will be returned within ten business days of receipt of your cancellation notice.

Outside of the above statutory cancellation windows, all subscription fees and event ticket purchases are non-refundable. If you believe you have been charged in error, please contact us at support@team.couple.com.

California subscribers may cancel their subscription at any time using the online cancellation process available on the Account page of the profile menu, consistent with California’s Automatic Renewal Law (Business and Professions Code Section 17600 et seq., as amended effective July 1, 2025). Couple will send annual renewal reminders as required by California law.

To report complaints, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

You may delete your account at any time by sending an email to support@team.couple.com from the email address associated with your account and requesting account deletion. Deleting your account is separate from canceling your subscription; if you have an active subscription, please cancel it before or at the same time as deleting your account to avoid further charges.

Note that deleting your account and requesting full deletion of your personal data are two separate actions. When you delete your account, your profile will be removed from the Service, but some information may remain on our servers in accordance with our data retention practices. To request full deletion of your personal data, you must expressly request this in your deletion email to support@team.couple.com. We will comply with all deletion requests to the extent permitted by applicable law.

Couple records audio and video from speed dates and events on its platform. These recordings are made by Couple, not by users, and are the property of Couple.

By using the Service, you consent to being recorded during speed dates and events. You acknowledge that Couple owns all such recordings and may use them for the following purposes:

• To power MatchMaker’s AI matching and coaching features
• To generate your MatchMaker Report
• To develop and improve our AI models and technology
• For promotional and commercial purposes, subject to the explicit social media consent obtained through the post-date consent flow

You may withhold social media consent for any individual date without affecting your ability to use the Service. However, consent to recording for AI and operational purposes is a condition of using Couple.

You may not record, reproduce, or distribute any interactions, recordings, or other content from the Service. Violation of this policy may result in immediate termination of your account.

User-submitted content

Where you do submit content directly — such as profile photos, bio text, or messages — you retain ownership of that content but grant Couple a license to display and use it in connection with operating the Service.

You agree to use Couple respectfully and in accordance with our Rules of Engagement.

The following are strictly prohibited and will result in immediate permanent ban from the Service:

• Harassment of any kind, including bullying, intimidation, threats, sexual harassment, and stalking, whether on or off the platform
• Hate speech or the display of hate symbols
• Nudity or sexual content

Additional conduct requirements apply during live events, including but not limited to: remaining on video at all times, not recording or livestreaming events, not soliciting contact information from other users, not engaging romantically with hosts, and not advertising products or services to fellow attendees. Full conduct requirements are set out in the Rules of Engagement.

We reserve the right to terminate your account for any violation of these Terms, the Rules of Engagement, or any other conduct we deem harmful to the Couple community, at our sole discretion and without prior notice.

You may not engage in any activity involving spam on Couple, including uploading, posting, emailing, or otherwise transmitting unsolicited commercial messages. Violations may result in immediate termination of your account and legal action.

You are solely responsible for your interactions with other users. We reserve the right to monitor disputes between users but have no obligation to do so.

The Service and all software, content, and technology used in connection with the Service are the proprietary property of Couple and its licensors. You may not copy, modify, reverse-engineer, sell, sublicense, or otherwise transfer any rights in the Service or its underlying software. You may only access the Service through interfaces we provide.

By creating an account, you agree that Couple may contact you by email, text message, phone, or other means regarding your account, events, platform updates, and promotional offers. You may opt out of promotional communications at any time by opting to “unsubscribe” from the communications themselves. You may not opt out of transactional or account-related communications while you maintain an active account.

The Service may contain links to third-party websites or resources. Couple is not responsible for the availability, content, or practices of any third-party sites. Your dealings with third-party advertisers found through the Service are solely between you and the advertiser.

You agree to indemnify and hold Couple and its subsidiaries, affiliates, directors, officers, employees, and agents harmless from any claim, demand, or damages, including reasonable attorneys’ fees, arising out of your use of the Service, your Recorded Content, your violation of these Terms, or your violation of any rights of another person or entity.

Any dispute relating to these Terms or the Service will be resolved by binding arbitration rather than in court, except that either party may bring claims in small claims court if the claim qualifies. This arbitration agreement is entered into pursuant to the Federal Arbitration Act.

You agree not to participate in any class action or representative proceeding, either in arbitration or in court.

Arbitration will be conducted by a single arbitrator under the Consumer Arbitration Rules of the American Arbitration Association (AAA). If AAA is unable or unwilling to administer the arbitration, the parties will mutually select an alternative arbitration provider. The arbitrator’s award is binding and may be entered as a judgment in any court of competent jurisdiction.

Couple will pay all business-side arbitration filing fees and arbitrator compensation as required under the AAA Consumer Arbitration Fee Schedule. The consumer’s filing fee is capped at $225 per AAA’s Consumer Arbitration Rules, and fee waivers are available for consumers who cannot afford this fee. All other fees will be allocated per the AAA’s then-current fee schedule.

Any claim must be filed within one year of the event giving rise to the claim.

Canadian users

The arbitration provisions in this section apply to Canadian users only to the extent permitted by applicable provincial law. Residents of Ontario, Quebec, and British Columbia retain the right to pursue claims through local courts or applicable dispute resolution bodies under their respective provincial consumer protection legislation, notwithstanding the arbitration provisions above.

Consumer protection rights: Nothing in these Terms limits the rights of Canadian users under applicable federal or provincial consumer protection legislation.

Consent: By creating an account and using the Service, Canadian users expressly consent to the collection, use, and disclosure of their personal information as described in our Privacy Policy, including the transfer of personal information to the United States for storage and processing.

Governing law: While these Terms are governed by Delaware law, mandatory provisions of Canadian federal or provincial law that would otherwise apply to protect Canadian consumers are not displaced by this choice of law.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any provision of these Terms shall not constitute a waiver. These Terms, together with the Privacy Policy and Rules of Engagement, constitute the entire agreement between you and Couple regarding the Service.

These Terms were written in English. If you are reading a translation and it conflicts with the English version, the English version controls.

Questions about these Terms? Reach our team at the address below.

Couple, Inc., 25 Mountainview Blvd STE 206, Basking Ridge, NJ 07920, USA

Email support@team.couple.com · Call 800-606-7100 · couple.com