Frequently asked questions

Couple is a modern dating app designed to help you find real, meaningful connections. At the heart of it all is MatchMaker, an advanced AI Cupid that learns your personality, values, and romantic preferences to connect you with highly compatible individuals. It gets to know you at our fun online singles mixers — all while you get to know and date other singles.

MatchMaker gets to know you through a few key experiences:

• Initial onboarding: When you sign up, you’ll answer a series of questions about your personality, preferences, lifestyle, and what you’re looking for in a partner. This helps us understand your unique “romantic chemistry.”
• Learning from interactions: As you participate in our Couple online events, MatchMaker learns from your interactions — how you rate others, how others rate you, what you say, and elements of your expression and communication style.
• Feedback on matches: Your interactions with the matches MatchMaker suggests also help refine its understanding. When you review matches on your Matches page, your decisions about who to connect with directly inform and improve future suggestions.
• Coaching: After every event, All-In and Wingman Plan members receive a MatchMaker Report, a detailed post-event coaching summary that breaks down every date, shares feedback from your dates, and gives you personalized tips for next time.

When you sign up, you have three choices for how to date on Couple:

• The All-In Plan: Our most comprehensive plan, for singles serious about finding the right relationship. All-In members receive curated matches from our full member database twice a week, in between events, plus unlimited access to Couple online events, AI Wingman coaching on every date, a detailed MatchMaker Report after every event, and 2,000 Couple Coins per month. Currently $99.99 for 3 months, auto-renewing.
• The Wingman Plan: A great option for motivated daters who want to take their search to the next level. Includes unlimited access to Couple online events, unlimited AI Wingman coaching on every date, and a MatchMaker Report after every event. Currently $44.99 for 3 months, auto-renewing.
• Single event ticket: Want to try Couple before committing to a plan? Purchase a ticket to one of our online events. Single event tickets include one free AI Wingman use and are a one-time payment of $4.99 — they do not auto-renew.

You can compare all three on the Plans & Pricing page.

Your privacy and data security are our top priorities, and Couple is designed to keep your personal information 100% safe. MatchMaker collects data about your real-time behavior on our platform, including your interactions (clicks, ratings, and so on).

With your explicit consent, it also analyzes audio and video from your speed dates during events to understand communication styles and help generate your detailed compatibility profile — our way of mapping out what makes you click with someone. This information is used solely to improve your match quality and experience on Couple.

Simply click the MATCH ME button on our homepage! You’ll be guided through a short intake (about three minutes) so MatchMaker can get to know you. Then you’ll quickly validate your phone number to confirm you’re a real person, and voilà — you’ll receive your first three matches.

From there you’ll choose your plan (the All-In Plan, Wingman Plan, or an event ticket), and then you can explore matches or register for an upcoming Couple online event.

When MatchMaker identifies a highly compatible match for you:

• You’ll receive a personalized text message letting you know.
• You can click a link in the message to view a detailed profile of your match — their bio, pictures, interests, and an in-depth explanation from MatchMaker on why you’re a good match.
• If you’re interested, you can request to connect with them directly by clicking “Send request” on your Matches page. If they accept, you will be able to connect on the platform.

Once you and an AI-suggested match both express interest in connecting, MatchMaker can proactively help arrange for you to meet at an upcoming Couple online event. It also provides tailored conversation-starter suggestions to help you break the ice and foster a meaningful connection when you chat on our platform.

The Matches page lists every match you have, including your initial three matches, matches made at events, matches suggested by MatchMaker, and incoming match requests from other members.

From the Matches page you can:

• Start a chat with anyone you’ve mutually matched with
• Accept or decline an incoming match request
• Request to connect with a MatchMaker-suggested match (if your request is accepted, you’ll be able to message them on the platform)

To access your messages directly, tap the envelope icon in the navigation bar at the top of the page.

All Couple members (regardless of plan) are eligible to be presented as a curated match to All-In Plan members in between events. MatchMaker draws from the full member database when searching for compatible matches, so even if you’re not actively receiving curated matches yourself, you may show up as a suggestion for someone who is. That member can request to match with you, and it’s entirely up to you whether you want to connect.

Yes! If you’ve already been matched (at an event or through the All-In Plan), you can view profiles and start text chats on the Couple platform by visiting your Matches page.

Yes — and it happens naturally! How you interact with suggested matches on your Matches page (such as choosing to connect or not) directly helps MatchMaker learn and refine its search for you.

We can’t promise a specific outcome — that’s true of any dating experience, online or off. What we can promise is that MatchMaker is always working to surface the most compatible people for you, and that our events are genuinely fun whether or not sparks fly. The more you engage with events and interact on the platform, the more MatchMaker learns and the stronger your matches become.

That’s perfectly okay! Attraction and connection are complex. If an AI-suggested match doesn’t feel right, you’re under no obligation to connect. Your choices on the Matches page simply help MatchMaker refine its understanding of your preferences for future suggestions.

Our Couple online events are fun, interactive virtual parties for singles! They typically feature:

• Lively mingle rooms MCed by our engaging hosts
• Dedicated rooms for games, specific topics, and even occasional live performances
• Curated speed dates where you can meet people one-on-one
• An after-party where you can continue conversations and games — a relaxed way to meet new people and give MatchMaker more insight into your interaction style

If your All-In or Wingman plan is active, you have unlimited access to events and can register for upcoming ones through your Couple account. Just want to try an event? You can purchase a single event ticket.

We’ll email and text you an event link about 45 minutes before the party starts. You can also sign in to your account during the party, and the event link will automatically appear on your homepage.

Regular events last about an hour and fifteen minutes, with an optional after-party that follows. There are 12 rounds of dating, and each date lasts three-and-a-half minutes.

MegaMixer events last about two hours, with an optional after-party that follows. There are 20 rounds of dating, and each date lasts three-and-a-half minutes.

Yes. Both the All-In and Wingman Plans include unlimited access to our Couple online events for the duration of your active plan.

When you first log in, you’ll find yourself in one of our mingle rooms. Before dating rounds start, you can explore different rooms (mingle, games, topic, and performance rooms) by clicking on them. Fun hosts are there to answer questions and lead games, and an event countdown timer always shows you where you are in the event (for example, which dating round is active) so you know what to expect.

During a speed date you’ll have a private, three-to-four-minute video conversation with a matched individual. At the end of your date, you’ll be prompted to:

• Consent to video use: If you both agree, Couple may create a highlight video of entertaining event moments.
• Send a virtual gift: Use Couple Coins to send a fun, animated gift to your date.
• Teach MatchMaker: Answer a few quick questions about your date to help the AI better understand your preferences.
• Make your Couple Call: Decide whether you’d like to “Couple” (date again), “Connect” (keep things friendly), or “Cut” (pass). You’ll never be re-paired with anyone you Cut.
• Request more time: Enjoying the conversation? Request “Double Time.” If your date agrees, you’ll get a second speed date later in the event.
• Avoid a person you Cut: Prefer not to cross paths with a date again? Opt to avoid them in the mingle rooms and we’ll give you a heads-up if they’re present before you enter a room.

After the event, you can view and contact your mutual Couple Calls via the Event Matches section under Matches page.

Yes! If someone catches your eye in a mingle room or during event activities, you can use Couple Coins to request a private speed date with them. Just click their video or search for their user profile to open the menu, then select “request date.”

Absolutely! To skip a round of dating or stay in the mingle rooms for the whole event, simply use the toggle at the top of the screen on your computer (or in the “more” menu if you’re on your phone) to turn off your dating availability. Many people enjoy our events for the community and games!

Be you and be comfortable! There’s no need for formal attire, but a neat appearance, a tidy background, and a positive attitude make a great first impression and show respect for yourself and your dates. For more, check out these articles from Couple’s The Vibe: tips Vol 1, tips Vol 2, and tips Vol 3.

Yes! Couple is mobile-friendly, so you can join events right from your smartphone.

When the structured dating rounds are over, the fun doesn’t have to stop! Our mingle rooms stay open all night for the Couple after-party, where you can continue conversations, play games, and flirt with fellow singles.

We encourage you to be kind and stick out the short speed date unless your date is violating our Rules of Engagement. Your “Cut” call at the end ensures you won’t be paired with them again.

That said, if a date is violating our rules or there are major technical issues, you can choose to end the date early. You’ll be prompted for feedback so we can address the issue.

To log into your Couple account, visit our website and use your credentials. For Couple online events, if you’re registered, we’ll email and text you an event link about 45 minutes before the start. Alternatively, logging into your account during an active event will show the event link on your homepage.

Couple Coins are our in-app currency.

Getting Coins: The All-In Plan comes with 2,000 Couple Coins per month. You can also purchase additional bundles (for example, 500 Coins for $5.00).

Using Coins: Currently, Couple Coins are used during our online events to enhance your experience. You can use them to:

• Request a specific date with someone who catches your eye
• Access AI Wingman during speed dates (for non-plan members)
• Send virtual gifts to your dates
• Reveal the decision of your date early

Couple does not share your personal contact information. When you mutually “Couple” or “Connect” with someone from an event, or connect with an AI-suggested match, you can message each other directly on the Couple platform. From there, you decide if and when to share any further contact information.

If you run into technical issues, many can be resolved by:

• Rebooting your computer
• Using a Chrome browser (and making sure it’s updated)
• Opening Couple in an incognito tab

Still stuck? Email support@team.couple.com or call 800-606-7100 for assistance.

• During an event: If you have an issue with a user during a date, use the option to leave the date and follow the on-screen prompts to report them.
• After an event: If you need to report a problem afterward, please email us at support@team.couple.com with the details.

Couple plans and event tickets are non-refundable, except where cancellation rights are required by law (see our Privacy Policy for exceptions). Your payment grants you access to the features of your chosen plan for the specified billing period or event. While we strive to facilitate meaningful connections, we can’t guarantee specific outcomes like a mutual match at every event.

Existing plan members who want to upgrade or change their plan before the three-month billing cycle ends can contact support@team.couple.com for assistance.

You can cancel any time from the Account page in your profile menu. Once canceled, your plan stays active until the end of your current three-month billing period and will not auto-renew — you keep full access to all plan features until the period ends.

All subscription fees and event ticket purchases are non-refundable, except where required by law (see our Privacy Policy for exceptions). If you believe you’ve been charged in error, contact us at support@team.couple.com.

To delete your account, email support@team.couple.com from the email address associated with your account.

Note that deleting your account and requesting full deletion of your personal data are two separate actions. When you delete your account, your profile is removed from Couple, but some information may remain on our servers in accordance with our data retention practices. To request full deletion of your personal data, you must expressly request this in your email.

Yes! Refer a friend using your unique referral link, found on your Referral page. If they sign up, purchase a plan or event ticket bundle, and attend their first event, you’ll both receive a $20 Amazon gift card. A few things to know:

• You can earn one gift card per new referral
• Your referral must attend the full event (the dating and after-party portions) and stay on camera to qualify
• You must have a verified phone number to qualify
• All participants must adhere to the Rules of Engagement

You can access your referral page anytime from the profile menu.

We love working with new talent! If you’re interested in becoming a host or performer for our Couple online events, email us at support@team.couple.com with your bio, headshot, and links to your socials and/or website. Our team will review your information and see if you’d be a good fit. (Yes, these are compensated opportunities!)