Privacy Policy

This Privacy Policy describes how Couple, Inc. (“Couple,” “we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you use the Couple platform, including our website, mobile applications, and all related services (collectively, the “Service”). By using the Service, you agree to the collection and use of your information as described in this Policy.

This Policy does not apply to third-party websites or services that may be linked from the Service.

We collect the following categories of information:

Information you provide directly

• Name, email address, and phone number (required at registration)
• Profile information including photographs, bio, interests, age, gender, and preferences
• Intake questionnaire responses
• Messages and communications with other users on the platform
• Verbal feedback provided to MatchMaker through the post-date debrief feature
• Any other information you choose to submit through the Service

Audio and video recordings

By entering a Couple event, you consent to being recorded during speed dates and interactions. These recordings are made by Couple and are used to power MatchMaker’s AI matching and coaching features, to generate your MatchMaker Report, and to develop and improve our AI models and technology. Where you provide separate social media consent through the post-date consent flow, recordings may also be used for promotional and commercial purposes. You may withhold social media consent for any individual date without affecting your ability to use the Service. Consent to recording for AI and operational purposes is a condition of participating in Couple events.

Automatically collected information

• Device identifiers (AdID, IDFA, device ID)
• IP address
• Browser type and version
• Location at login (not precise geolocation tracking; not shared with other users)
• Cookie and beacon data
• Usage data including features used, pages visited, and interactions with the Service

Information from third-party platforms

If you register or log in using a third-party platform such as Facebook, Apple, or Google, we may collect information from that platform such as your email address, profile photo, and other information you have made available. Those platforms’ own privacy policies govern their data practices.

Information from other users

Other users may provide information about you through ratings, feedback, and interactions on the platform, including through the post-date rating and debrief flows.

We use the information we collect for the following purposes:

• To operate and provide the Service, including powering MatchMaker’s matching and coaching features
• To generate your MatchMaker Report and provide personalized coaching
• To train and improve our AI models, including MatchMaker
• To match you with compatible users and facilitate connections
• To communicate with you about your account, events, and the Service
• To send you promotional communications (you may opt out by unsubscribing from the communications directly)
• To verify your identity and prevent fraud
• To enforce our Terms of Service, Rules of Engagement, and other policies
• To comply with legal obligations and cooperate with law enforcement
• For research, analytics, and product development
• For advertising purposes, including sharing certain data with third-party advertising partners as described below

With other users: Your profile information, including your name, photos, age, and interests, is visible to other users of the Service in the normal course of using the platform.

With advertising partners: We share certain data with third-party advertising partners for the purpose of delivering relevant advertising, including location, IP address, device identifiers, and certain demographic information. These partners may use this information across other platforms and services.

With service providers: We share information with vendors and service providers who support our operations, including payment processors, analytics providers, and technology infrastructure providers. These providers are contractually required to handle your data consistently with this Policy.

For legal and safety purposes: We may disclose your information to law enforcement or government agencies when required by law, in response to legal process, or to protect the safety of our users or the public. We proactively report threats of violence, self-harm, and other illegal activities.

In connection with a business transfer: If Couple is acquired, merged, or transfers all or part of its business, your information may be transferred as part of that transaction. We would require any successor entity to honor the terms of this Policy.

What we do not share

Except as described in the legal, safety, business transfer, and service provider contexts above, we do not share the following personal information with any third party not owned by Couple:

• Your exact date of birth
• Your first name
• Your last name
• Your address
• Your phone number
• Your email address

We use cookies and similar technologies for authentication, analytics, performance monitoring, and advertising. You may configure your browser to block cookies, but some features of the Service may not function properly if you do. We do not currently respond to browser “Do Not Track” signals.

For information on opting out of interest-based advertising, visit networkadvertising.org/choices or aboutads.info/choices.

We use industry-standard security measures to protect your information. However, no security system is impenetrable and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide the Service, meet our legal obligations, resolve disputes, and enforce our agreements.

Our Service is hosted in the United States. If you are outside the United States, you agree to have your data transferred to and processed in the United States. When transferring data from the European Economic Area, we ensure appropriate safeguards are in place consistent with applicable law.

You can update your email address, password, plan information, and purchase history from the Account page in your profile menu. You can update your profile information, including demographic information, interests, and preferences, from your Profile page.

To delete your account, send an email to support@team.couple.com from the email address associated with your account requesting account deletion.

To request full deletion of your personal data, you must expressly request data deletion in addition to account deletion in your email to support@team.couple.com. We will comply with all deletion requests to the extent permitted by applicable law. We will not delete data we are legally required to retain, such as transaction records required for audit or legal compliance purposes.

Note that deleting your account does not automatically result in the deletion of all personal data. If you want both your account and your data deleted, please request both explicitly in your email.

All users

• You may request a copy of the personal information we hold about you by emailing support@team.couple.com from your account email address.
• You may request deletion of your personal information as described above.
• You may opt out of promotional communications at any time by unsubscribing directly from the message.

California residents

California residents have the following additional rights under California law, including the California Consumer Privacy Act (CCPA) and California’s Automatic Renewal Law (as amended, effective July 1, 2025):

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of personal information
• The right to opt out of the sale of personal information
• The right to non-discrimination for exercising privacy rights
• The right to receive annual reminders of automatic renewal terms before each renewal date

To exercise any of these rights, contact us at support@team.couple.com or write to Couple, Attn: Member Services, 25 Mountainview Blvd STE 206, Basking Ridge, NJ 07920, USA. We will verify all requests before responding. We are required to respond to no more than two requests per user per year at no charge.

California residents may also use an authorized agent to make requests on their behalf, provided the agent submits proof of written authorization.

Under California’s “Shine the Light” law, California residents may request information about personal information shared with third parties for their direct marketing purposes. Contact us at support@team.couple.com with “Request for California Privacy Information” in the subject line.

Nevada residents

Nevada residents may request that we not sell their personal information by contacting us at support@team.couple.com.

Canada residents

Couple complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25) for Quebec residents.

Your rights under PIPEDA. Canadian residents have the following rights:

• The right to know why Couple collects, uses, or discloses their personal information
• The right to access the personal information Couple holds about them
• The right to request correction of inaccurate or incomplete personal information
• The right to expect that personal information is used only for the purposes for which it was collected
• The right to expect appropriate security safeguards protecting their personal information

Additional rights for Quebec residents (Law 25). Quebec residents have the following additional rights:

• The right to data portability — to receive their personal information in a structured, commonly used format
• The right to de-indexation (right to be forgotten) in certain circumstances
• The right to be informed about and object to automated decision-making that affects them
• The right to an explanation of how automated decisions are made and the right to request human review of such decisions

Automated decision-making disclosure (Quebec residents). Couple uses MatchMaker, an AI-powered system, to make or inform decisions about compatibility matching, curated match suggestions, and event pairings. When MatchMaker makes a decision that significantly affects a Quebec resident, Couple will inform that person that an automated decision has been made, provide the key factors and logic used in reaching that decision, and offer the opportunity to submit observations or request human review.

Privacy Impact Assessments. As required under Quebec Law 25, Couple conducts Privacy Impact Assessments before deploying or materially updating systems that process personal information, including AI-based systems such as MatchMaker.

Breach notification. In the event of a breach of security safeguards that creates a real risk of significant harm to any Canadian resident, Couple will notify the Office of the Privacy Commissioner of Canada (OPC) and affected individuals as soon as feasible after determining the breach has occurred. For Quebec residents, Couple will also notify the Commission d’accès à l’information du Québec (CAI) where required under Law 25. Couple maintains records of all security breaches for a minimum of 24 months.

Privacy Officer. Couple has designated its Chief Executive Officer as the individual responsible for overseeing compliance with PIPEDA and applicable provincial privacy laws. To contact the Privacy Officer, email support@team.couple.com.

Canadian privacy contact. To exercise any of your rights under Canadian privacy law, contact us at support@team.couple.com from the email address associated with your account.

The Service is intended for users 18 years of age and older. We do not knowingly collect or maintain personal information from anyone under 18. If we become aware that we have collected information from a user under 18, we will delete it promptly.

Couple’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

We may update this Privacy Policy from time to time. We will display the effective date at the top of the Policy and notify you of material changes when you next use the Service. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Policy.

For questions, requests, or concerns about this Privacy Policy or your personal data:

Couple, Inc., 25 Mountainview Blvd STE 206, Basking Ridge, NJ 07920, USA

Email support@team.couple.com · couple.com

For sensitive data requests, we recommend contacting us by postal mail, as email cannot be guaranteed to be secure.